Welcome to KAVNARLEY

At KAVNARLEY, we are committed to providing responsive, reliable, and thoughtful customer support throughout your shopping experience.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our kitchen storage solutions, our customer care team is here to help.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channel below.

1. Customer Support by Email

Email: service@kavnarley.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related questions, please include:

• Product name
• Order number, if applicable
• A brief description of your question or concern
• Clear photos, where relevant
• A short video if the issue relates to product condition, product function, or item quality

Providing these details helps us better understand your request and provide a more efficient solution.

2. Customer Support Hours

Customer Support Email:
service@kavnarley.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product usage and care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and material information
• Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected parts.

4. Product Support

KAVNARLEY creates thoughtfully designed kitchen organization solutions, including food storage containers, kitchen storage solutions, and sink storage products.

Our customer care team can assist with questions regarding:

• Product dimensions
• Materials and finishes
• Storage functions and features
• Usage instructions
• Cleaning and care recommendations
• Included accessories
• Product variations
• Recommended usage scenarios
• General product questions

Because product details may vary between collections, please include the product name or order information when contacting us.

5. Business & Wholesale Inquiries

KAVNARLEY welcomes inquiries from retailers, distributors, commercial buyers, home organization businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@kavnarley.com

Please use one of the following email subjects:

• Subject: Business Inquiry
• Subject: Wholesale Inquiry

If possible, please include:

• Company name
• Market or region
• Expected order volume
• A brief description of your inquiry

6. Corporate Information

Brand: KAVNARLEY

Website: kavnarley.com

Legal Entity:
Chongqing Shanluo Technology Co., Ltd.

Company Type:
Limited Liability Company (Sole Proprietorship by Natural Person)

Legal Representative:
Liu Shanxue

Registered Capital:
RMB 1,000,000

Founded Date:
January 6, 2025

Registered Address:
No. 1001, First Floor, Shiqiao Plaza, No. 6 Yuzhou Road, Yuzhou Road Subdistrict, Jiulongpo District, Chongqing, China

Unified Social Credit Code:
91500107MAE7WD2P6P

Customer Support Email:
service@kavnarley.com

kavnarley.com is owned and operated by Chongqing Shanluo Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From choosing the right storage solution to receiving and enjoying your order, KAVNARLEY is dedicated to creating a simple, organized, and reliable shopping experience.

If you have any questions, please contact us at:

Email: service@kavnarley.com

Thank you for choosing KAVNARLEY.

KAVNARLEY — Thoughtfully Designed Storage Solutions for Modern Kitchens.